SONOMA CREAMERY PRIVACY POLICY

Your privacy on the Internet is important to us. As part of the operation and customization feature of Sonoma Creamery website (“sonomacreamery.com”), we gather certain types of information from users, and we would like to explain the types of information we gather, what we do with them, and how to correct or change the information.

WE MAY COLLECT THE FOLLOWING TYPES OF INFORMATION

Information You Provide - We collect only the personally identifiable information that you provide when you sign up for our email list or contact us with a question, comment or concern. We may use this information to contact you about products and events, such as new products, giveaways and other promotions. You consent to receive electronic communications and you agree all agreements, notices, disclosures and other communications that we provide to you electronically, via email and/or on this site, satisfy any legal requirements that such communication be in writing.

If you purchase Sonoma Creamery’s products and/or services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; and (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.

Automatically-Collected Information – Information about your computer hardware and software may be automatically collected by Sonoma Creamery. This information can include: internet protocol (“IP”) address, browser type, domain names, access times, and referring website addresses. We may record this basic information about visits to our website to improve the customer experience, usability and website content.

Use of Cookies – Sonoma Creamery’s website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. You may change your browser settings to have your browser notify you when you receive a new cookie or to refuse to accept cookies. If you decline cookies, you may not be able to fully experience the interactive features of Sonoma Creamery’s services or websites you visit.

Do Not Track is a privacy preference that users can set in their web browsers. When you turn on the Do Not Track signal, your browser sends a message to web sites that you visit requesting that these sites not track the user. Sonoma Creamery will honor the do-not-track settings of our customers.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Sonoma Creamery’s pages, or register with Sonoma Creamery’s sites or services, a cookie helps Sonoma Creamery to recall your specific information on subsequent visits. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

CONSENT TO COLLECTION

By using our web site, you consent to the collection and use of your individually identifiable information, as set forth in this Privacy Policy.

WHO HAS ACCESS TO YOUR INFORMATION?

We may share your personal information in the following ways:

  • With any entity affiliated with Sonoma Creamery
  • With our third-party service providers who manage our contacts and/or which analyze use of our website, but only for our personal, internal use
  • To respond to judicial or legal process or provide information in connection with an investigation
  • Protect and defend the rights or property of Sonoma Creamery
  • Act under exigent circumstances to protect the personal safety of users of Sonoma Creamery, or the public
  • As otherwise described to you at the point of collection

USE OF YOUR PERSONAL INFORMATION

Sonoma Creamery collects and uses your personal information to operate and deliver the services you have requested. Sonoma Creamery may also use your personally identifiable information to inform you of other products or services available from Sonoma Creamery and its affiliates. We may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from Sonoma Creamery, you may opt out of such communications.

ACCESS AND OPTING OUT OF THIRD-PARTY INFORMATION SHARING

You may request access, correct or remove the personally identifiable information you have provided us by sending an e-mail to the address below.

Sonoma Creamery may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Sonoma Creamery, and they are required to maintain the confidentiality of your information.

You may opt out of our information sharing by contacting us in writing (see below) to advise us that you would prefer not to have your contact information provided to third parties for their marketing purposes. Please note that any requests to remove or update your contact information may take up to five days for your email request and up to 6-8 weeks for a postal mail request.

TRACKING USER BEHAVIOR

Sonoma Creamery may keep track of the websites and pages our users visit within Sonoma Creamery, in order to determine what Sonoma Creamery products are the most popular. This data is used to deliver customized content and advertising within Sonoma Creamery to customers whose behavior indicates that they are interested in a particular subject area.

CHILDREN UNDER THIRTEEN (13)

Sonoma Creamery does not provide services or sell products to children under the age of 13 and does not permit anyone under the age of 13 to register with us.  We will never knowingly request individually identifiable information online or offline from anyone under the age of 13 without prior verifiable parental consent. Our web site is for a general audience and is not targeted to or intended for use by children. If you are under the age of 18, you may use our website only with the permission of a parent and/or guardian.

SECURITY OF YOUR PERSONAL INFORMATION

Sonoma Creamery secures your personal information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through the site cannot be guaranteed.

We do not, other than set forth herein, disclose, sell, share or transfer any individually identifiable information to any third party without your consent.  Our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons.

EXTERNAL DATA STORAGE SITES

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

RIGHT TO DELETION

Subject to certain exceptions set out herein, on receipt of a verifiable request from you, we will delete your personal information from our records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: (a) complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; (b) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; (c) debug to identify and repair errors that impair existing intended functionality; (d) exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; (e) comply with the California Electronic Communications Privacy Act; (f) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; (g) comply with an existing legal obligation; or (h) otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

CALIFORNIA PRIVACY RIGHTS

If you are a resident of the state of California, California Civil Code permits you to request certain information regarding Sonoma Creamery’s disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the information listed below.

All third-parties are independent of and unrelated to Sonoma Creamery and you must contact them directly in order to prevent further communications from any third-parties.

LINKS TO OTHER WEBSITES

We may provide links to other websites or direct you to other websites not owned or controlled by us. When we do so, we are not responsible for the privacy practices used by other website owners or the content or accuracy contained on other websites. Links to websites do not constitute or imply endorsement by us of those websites, any products or services described therein, or any other material contained therein. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

CONTACT SONOMA CREAMERY

For questions regarding our Privacy Policy, please contact us at:

Sonoma Creamery, LLC
21750 8th Street East
Sonoma, CA 95476

(707) 996-1000

Email: info@sonomacreamery.com

REVISIONS TO PRIVACY POLICY

Sonoma Creamery reserves the right to revise this Privacy Policy at any time. Changes to our policy will be posted on our web site and will become effective on the date posted. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site and/or services available after such modifications constitutes your acknowledgement of the modified Privacy Policy and acceptance of the policy and practices described in the Privacy Policy.

Effective March 7th, 2022